1. Knowledge Base – You can find most frequently happened cases of your orders. You can see 4 folders on the Knowledge Base page, and you can see more details after you open each one.
2. Submit a Ticket – If you cannot find out a solution, you can submit a ticket to describe the problem. We reply you in 30 minutes.
3. ‘Support Center’ is at the right of our page. You can’t miss the green button.
What’s more, you can also contact the live chat who are online for 24 hours everyday.
1. Use your order email and the password we sent you to sign in. Usually the password is your order Email.
2. Click “Your order” — “> Order History” — “Order Detail” to check your order status or order problem.
3. Read the “Order Processing Remarks” to get the reason why your order hasn’t been completed.
4. If your order can’t be completed due to wrong account email or wrong password, you can double check them, and click to update your order information.
5. Enter your correct account email and password. Then submit them to us.
6. If your order can’t be completed due to other problems, you can read the order processing remarks as well to complete your order soon.
Moreover, you can also ask for the 24/7 online customer service for the help.
If you have any question, just go to the homepage of the website and click the button of the live chat (on the bottom of right ). Then tell us them your order issues so that they can help you out.